Account Questions

You can get free trial account for 1 day from the link below

Request free trial VPN account

If you like to test SaturnVPN ,we have a free VPN test account, and you can try the service before you pay. It disconnects every 5 minutes and you can connect thorough PPTP and L2TP .If you wish to try the service for 1 full day, Or you would like to try OpenVPN ,CiscoVPN and Kerio VPN  fill out this form and ask for 1 day trial account. We will send you a trial account which works for all protocols and like paid accounts you can connect on 2 devices at the same time.

You can use your account for each device you want , and you can connect to SaturnVPN  with 2 devices at the same time.

General Questions

If you experience slow speed when you are connected to vpn , You should do this procedure

  1. Change the server and try with different servers , you can see vpn servers list here
  2. Try with another protocols , You can try PPTP , L2TP , OpenVPN , Cisco any connect VPN and Kerio VPN

We accept Credit card ,Paypal, PerfectMoney and Webmoney payment method.

  • If you make the payment by paypal , Credit card and Perfect money, You will receive the account right after the payment is done.
  • If you would like to make the payment using Webmoney, Here is our wmz account: Z717939898411 , After you make the payment, Please contact us and send your payment info, Your acount will be activated manually in less than 15 minutes, And it will be sent to your email address.

There are 5 common VPN protocols, PPTP, L2TP , OpenVPN ,CiscoVPN and Kerio VPN. We suppot all of them. Depends on the country you are living in or the network, there is a possibility that some protocols are blocked by your internet provider or you experience slow connectivity, For example in China many clients can’t connect thorough PPTP and L2TP and they must use OpenVPN.So you should try all protocols to see which one works better for you. I’d like you to check this link out VPN setup tutorial

If you are not completely satisfied with our VPN services, and you notify us in writing via email  within the first 3 days of your contract that you wish to cancel, you will be given a 100% refund of the contract amount in case the bandwidth usage in not more than 100MB.
If a refund is due, you will be notified by e-mail, it can take up to 3 days after cancellation of your contract to receive your refund depending on payment form used. If you have not received your refund after 3 days, please inform us using contact form.

VPN Errors

Error 691 has gotten for one of these reasons

  • The username or password is incorrect
  • The account has expired , To see if your account is expired or not , Check this out http://acc.saturnvpn.com
  • The account is already in use on 2 devices

 

Category: VPN Errors

You receive error 741 when you try to establish a VPN connection by using L2TP/IPsec from a Windows client computer to a VPN server .Go over the tutorial again and edit the vpn setting, The security setting for the connection you created is not compatible with SaturnVPN, So follow the instruction carefully, visit VPN setup tutorial for L2TP setup guide .

Category: VPN Errors

Error 800 happen when , Unable to establish the VPN connection. The VPN server may be unreachable, or security parameters may not be configured properly for this connection. Follow the instruction to resolved the problem.

  • Change the server , you can see VPN servers list here
  • If you use PPTP VPN try another protocols like L2TP VPN
  • turn off the firewall and try again
Category: VPN Errors

Error 806 and 807 happen when a connection between your computer and the VPN server has been established but the VPN connection cannot be completed.It must be from your internet provider, You must try L2TP protocol.If you still have problem, Then you need to try OpenVPN.

Category: VPN Errors

Error 868 is a Windows error that means that your computer cannot connect to our server.Usually, this is down to a local configuration problem, either the VPN is setup incorrectly, or something is blocking the connection (usually your security software, firewall or router). ensure you are trying to connect to the correct server, please can you re-enter the servername in the VPN settings.

Category: VPN Errors

Error 747 happen when the setting of PPTP and L2TP connection has problem .go to “properties” of PPTP and L2TP connection then go to “security” tab , In Allow these Protocols part: Uncheck all the protocols and check “Challenge HandShake Authentication Protocol (CHAP)” then click “Ok”.

Category: VPN Errors

To resolve error 789 , go to “properties” of L2TP connection then go to “security” tab , select “Advanced settings” button, checked “use preshared kay for authentication” ,enter 90807060 in the text box then click “Ok”.

Category: VPN Errors

If you get error 930 in PPTP and L2TP VPN connection, contact us and tell us about your problem.

Category: VPN Errors

Error 619 – “A connection to the remote computer could not be established.”

1. If you have two or more VPN connections set up on your computer, ensure that only one is running and disconnect all other ones.

2. Check for any firewall and antivirus programs that may stop access to the VPN ports. Temporarily disable them to determine if they are the cause.

3. Try standard troubleshooting steps:

Reboot the computer
Delete and re-configure the VPN set up
Test the VPN on another computer/device on the same network. If it does not work, your network is stopping the VPN access.
Test the VPN on another network using the same device. If it does not work, your device has security software stopping the VPN access.

Category: VPN Errors

 

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