Frequently Asked Questions

Frequently Asked Questions


We encrypt all the internet traffic sent to and from your device. Also, we hide your IP address to make sure nobody can see what you do online.

We are supporting Microsoft Windows, Android, iOS, Mac OS, and some Linux distributions. Check out the VPN Tutorial page to find your OS setup tutorials.

We offer a 1-day VPN free trial account. You just need to fill out a form and get a 1-day trial account.

We accept Credit and Debit Cards, PayPal, Perfect Money, Bitcoin, and Webmoney payments.

Each VPN account is usable for 5 devices. You can connect up to 5 devices with any protocol you need.

We support 5 common VPN protocols including PPTP, L2TP, OpenVPN, Cisco AnyConnect, and Kerio VPN. Depending on the country you are living in or your network limitations, there is a possibility that some protocols are blocked by your internet provider. You may experience slow speed also. As an example, in China, most clients can’t connect through the PPTP and L2TP. They must use OpenVPN, Kerio VPN, or Cisco AnyConnect. You should try all protocols to see which one works better for you.

After successful payment, you will receive an email instantly, including a username and a password. Your VPN account is ready to use!

We are one of the few VPNs which provides VPN services since 2013 with no security issues, data breaches, or negative reviews. You can read more about the privacy policy.

We have guaranteed your payment for the first 30 days. read the refund policy to see to you proceed if required refund.

It is easy to get a discount from SaturnVPN

  • If you share SaturnVPN with your friends on your social media, We give you a promo code for a 40% discount on the SaturnVPN plan
  • Are you a blogger? Now it’s time for you to get your free unlimited VPN account!
    You only need to write a small article about the SaturnVPN service, and you will get a Free VPN account for 24 Months, It’s just the same as paid accounts.

You can get a free trial account for 1 day from the link below

Request free trial VPN account

If you experience slow speed when you are connected to VPN, You should do this procedure

  1. Change the server and try with different servers, you can see the VPN servers list here
  2. Try with another protocol, You can try PPTP, L2TP, OpenVPN, Cisco any connect VPN, and Kerio VPN

Error 691 has gotten for one of these reasons

  • The username or password is incorrect.
  • The account has expired.
  • The account is already in use on 5 devices.

You receive error 741 when you try to establish a VPN connection by using L2TP/IPsec from a Windows client computer to a VPN server. Go over the tutorial again and edit the VPN setting, The security setting for the connection you created is not compatible with SaturnVPN, So follow the instruction carefully, visit the VPN setup tutorial for the L2TP setup guide.

Error 800 happens when Unable to establish the VPN connection. The VPN server may be unreachable, or security parameters may not be configured properly for this connection. Follow the instruction to resolve the problem.

  • Change the server, you can see the VPN servers list here
  • If you use PPTP VPN try other protocols like L2TP VPN
  • turn off the firewall and try again

Error 806 and 807 happen when a connection between your computer and the VPN server has been established but the VPN connection cannot be completed. It must be from your internet provider, You must try the L2TP protocol. If you still have a problem, Then you need to try OpenVPN.

One More Question?

If you have already more questions or need to talk with a live person then don’t hesitate to contact our expert team.