If you are not completely satisfied with our VPN services, You can notify us via email within the first 3 days (Before 72 hours) from the purchased time of your contract that you wish to cancel. Then you will be given a 100% refund of the contract amount.
If a refund is due, you will be notified by e-mail.
It can take up to 72 hours after the cancellation of your contract to receive your refund depending on the payment form used.
If you have not received your refund after 72 hours, please inform us using the contact form.
Refund requests will be processed with sales department at Monday-Friday 9AM to 4PM Mountain Time Austin, TX, USA.
Customers will send refund requests from this page, otherwise, it won’t process.
We don’t process reply emails about refunding. so if you reply to order emails and other emails of us, we will not process them.