If you are not completely satisfied with our VPN services, You can notify us via email within the first 3 days (Before 72 hours) from the purchased time of your contract that you wish to cancel. Then you will be given a refund of the contract amount.
Bitcoin transaction fees will deduct from the total paid amount in the refund process.
If a refund is due, you will be notified by e-mail. It can take up to 7 days after the cancellation of your contract to receive your refund depending on the payment form used. If you have not received your refund after 7 days, please inform us using the contact form.
Refund requests will be processed with the sales department on Monday-Friday 9 AM to 4 PM Mountain Time Austin, TX, USA.
Customers will send refund requests from this page, otherwise, it won’t process. We don’t process reply emails about refunding. so if you reply to order emails and other emails of us, we will not process them.
Important! We do not offer money back in following cases:
1- Points Redeemed discounts.
2- Unused Top-up Account Funds.
3- The service is provided “as-is”. We cannot guarantee that our service unblocks certain sites. The fact that you are not able to access a site using SaturnVPN cannot be a reason for a refund request. You can test our service before purchasing it.
4- We do not refund for speed issues because we have a free trial account for all our paid servers where you can test speed over any VPN server. Also, make sure to test the SaturnVPN service first on other operating systems or devices (like iPhone/Android) before going for a paid subscription.
5- If SaturnVPN terminates due to breach of our Terms of Service Agreement, in which case you are not eligible for any refund.
6- Automatically PayPal subscription payments will be refunded back to your PayPal account.
7- At our discretion, if we think you intend to use our service for malicious purposes (for example spamming, network attacks, etc…), we can terminate your account.
If you are having technical difficulties please ticket our support team before claiming a refund as they will be happy to solve any problems. 99% of the problems can be solved without the need for a refund.